FAQs

When Will My Credit Card be Credited?

Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.

Can I have a refund\credit issued to a different payment method that was used for purchase?

All refunds that are issued are refunded\credited back to the original payment method used for purchase. We are unable to refund an alternate payment method.

Will I Be Charged for Return Shipping?

Return shipping is at your expense(Non-Refundable), using the carrier of your choice. Please make sure you keep a tracking number for your records.

Will I be issued a refund for the shipping cost I paid to have my order shipped to me?

Unfortunately no, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.

Store Credit Purchase Returns ?

Store Credit Returns are not cash redeemable. All returns paid using a Store Credit Code will be issued store credit only good for use on NBCelectronics.com.

Gift Card Purchase Returns?

Gift cards are not cash redeemable. All returns paid with a Gift Card will be issued store credit, only good for use on NBCelecronics.com only.

What carrier should I use?

You may use the carrier of your choice. Simply address your return package to the LeatherUp.com return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.

Late Returns?

Unfortunately, items received after the 30-day return period cannot be accepted as a return. If your return does not meet our 30 day return policy, your returned items will be rejected and returned to you at your expense. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.

Damaged Merchandise or Shipping Errors?

If you believe a product was shipped in error from NBCelectronics.com,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered.
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